We are pleased to release our latest Annual Report to Residents, which covers the period 2021-22
Key finds from the report include:
- 76% of residents are happy with the service we provide
- 82% are happy with the quality of their home
- 83% of residents are happy that Berry Brook Homes provides a home that is safe and secure
- 61% agree that we give them the opportunity to make their views known
- 82% of residents agree that Berry Brook Homes is good at keeping them informed about things that may affect them as a resident.
New improvements
Following resident feedback, we are changing our fixed term tenancies to assured periodic tenancies, also known as lifetime tenancies, to give our residents greater security of tenure. This will begin in 2023.
We have also adopted the Housing Ombudsman’s Complaint Handling Code, in line with our aim to treat Berry Brook Homes residents the same as social housing tenants.
We will continue to make improvements and listen to our resident’s needs and feedback, as Prue Bray, Chair of the Board stated in her welcome to the Report.
“As a year in review, it is pleasing to see the results from our residents’ survey which, on the whole, demonstrate an increase in positive experience but also identifies clear areas for improvement. We know there is still more to do, and we remain committed to continuing to work together with our residents, putting you at the heart of our decision-making.
“As we begin to look forward to 2023 I want to assure you that our residents remain our top priority. I look forward to leading the Board on our continuing journey of improvement and to delivering our plan to perfect our services, helping people in housing need and nurturing communities where people can realise their potential,” Prue Bray, Chair of the Board, Berry Brook Homes.
You can read the full report HERE.
If you haven’t received your Report, please email: hello@berrybrookhomes.co.uk