About Berry Brook Homes
Berry Brook Homes is a new company providing rented housing at lower than market rate in the Borough of Wokingham. Through it’s investment strategy, Berry Brook Homes part subsidises the building of new houses so rents charged are less than typical of homes available for private let. These houses are then rented to local people whose financial circumstances warrant renting at below market average.
Berry Brook Homes forms part of a group of companies that are owned by Wokingham Borough Council (WBC) to build and deliver housing in the Borough. Each company has been established to provide a financial return that can be invested back into communities and services while providing first class homes.
GDPR
Information regarding GDPR can be found here.
Housing Ombudsman Complaint Code Self-Assessment
In July 2020 The Housing Ombudsman published its Complaint Handling Code.
Within this was a requirement for landlords to complete regular self-assessments of their complaints process.
We have completed our most recent self-assessment and made it available to the public here.
The Ombudsman’s Complaint Handling Code promotes the progressive use of complaints, providing a high-level framework to support effective handling and prevention alongside learning and development.
This Code ensures complaint-handling data is being used consistently across landlord members and promotes engagement at different levels within a landlord and sets out expectations for boards or equivalent governance, senior executives and frontline staff.
The Ombudsman expects landlords to carry out regular self-assessment against the Code and take appropriate action to ensure their complaint handling is in line with the Code. This assessment should be completed by 31 December 2020.
The Ombudsman expects landlords to report the outcome of their self-assessment to their board members. In the case of local authorities, self-assessment outcomes should be reported to elected members. A copy of this Self-Assessment has been shared with Wokingham Borough Council as Managing Agent, Local Housing Company Board members and staff.
The Ombudsman expects landlords to publish the outcome of their assessments.
Our Complaints Policy can be viewed here.
How do I apply for a Berry Brook home?
All applications for a Berry Brook home should be made through Wokingham Borough Council’s housing register. Further information is available on the WBC website.
Who will manage my Berry Brook home?
The management and maintenance of all Berry Brook properties will be undertaken by WBC’s Housing Services team. WBC work closely with Berry Brook to ensure the standards we set are being met.
The Berry Brook Homes Board
Berry Brook is overseen by an independent Board of Directors. The Board’s role is to provide strategic direction for the organisation, as well as ensuring that objectives are being achieved, customer satisfaction targets are met and that as a company we are performing well against key performance indicators. Appointment to the Board is based on an individual’s knowledge and skill set in the housing sector.